In January 2026, Mixx by Yas—the fintech powerhouse and digital financial services arm of the AXIAN Group—announced a strategic opening for a Merchant Operations Officer in Dar es Salaam.
This role is not just about administrative support; it is the operational glue that connects thousands of Tanzanian merchants to the Mixx ecosystem. As the fintech sector in Tanzania accelerates toward full digital integration, the Merchant Operations Officer ensures that the “Lipa Kwa Simu” experience is reliable, compliant, and continuously improving for every business owner, from small street-side “dukas” to large retail chains.
1. Position Overview: The Guardian of Merchant Experience
The Merchant Operations Officer is responsible for the end-to-end lifecycle of a merchant on the Mixx platform. This includes the high-stakes “Trust” phase (KYC verification), the “Empowerment” phase (training), and the “Support” phase (query resolution).
| Feature | Details |
| Organization | Mixx by Yas (AXIAN Group) |
| Location | Dar es Salaam, Tanzania |
| Experience Level | 3+ Years |
| Application Deadline | February 3, 2026 |
| Education | Bachelor’s Degree (Business, Social Science, etc.) |
2. Core Responsibilities: Driving Efficiency and Trust
The role is built on a foundation of operational excellence and rapid response. In the competitive Tanzanian fintech market, speed is the ultimate differentiator.
A. KYC Verification & Compliance
Trust is the currency of fintech. The Merchant Operations Officer is the first line of defense against fraud.
- Rapid Verification: Reviewing and validating KYC (Know Your Customer) details for new merchants within a strict 24-hour window.
- Document Accuracy: Ensuring that NIDA (National Identification Authority) details, business licenses, and tax IDs are authentic and correctly recorded.
B. SLA Management & Problem Solving
A merchant whose system is down is a merchant losing money.
- Query Resolution: Managing merchant complaints and technical queries in line with Service Level Agreements (SLAs).
- Cross-Functional Coordination: Acting as the bridge between the merchant and the technical back-end teams to fix platform bugs or payment gateway issues.
C. Training & Capacity Building
Technology is only useful if it is understood.
- Onboarding Training: Teaching new merchants how to use the Mixx Business App, LKS printers, and QR code payments.
- On-Ground Support: Training the field sales teams (Merchant Specialists) on the tools they use to register businesses.
D. Automation & Innovation Insight
A great Operations Officer doesn’t just follow a process; they fix it.
- Process Improvement: Identifying manual bottlenecks and suggesting automation solutions to make merchant support faster.
- Product Feedback: Gathering insights from merchants on what features they need (e.g., better settlement reports or loan access) and sharing these with the Product Development team.
3. Essential Competencies: The “Mixx” Mindset
Mixx by Yas is looking for a professional who balances a “perfectionist” eye for detail with a “hustler” spirit for customer satisfaction.
- Communication Excellence: The ability to explain technical financial processes to merchants with varying levels of digital literacy.
- Goal Orientation: Thriving in an environment where daily targets for verification and ticket resolution are monitored.
- Multicultural Collaboration: Being a “team player” within the AXIAN Group, which operates across diverse African markets.
- Analytical Curiosity: A natural urge to find “flaws in the process” and propose better ways to work.
4. The AXIAN Context: Why This Role Matters
Joining Mixx by Yas means becoming part of AXIAN Group, a pan-African player serving over 43 million subscribers across markets like Madagascar, Senegal, and Togo. In Tanzania, the rebranding from Tigo Pesa/Zantel to Mixx in 2024 represented a massive leap in technical capability.
- Mastercard Partnership: In late 2025, AXIAN announced a landmark partnership with Mastercard to launch virtual and physical cards. The Merchant Operations Officer will be at the forefront of helping merchants accept these new global payment methods.
- Financial Inclusion: By streamlining merchant operations, you are directly contributing to Tanzania’s national goal of bringing SMEs and informal traders into the formal digital economy.
5. Professional Growth and Workplace Culture
Mixx by Yas prides itself on a culture of innovation, agility, and impact.
- Diversity and Inclusion: The company has a stated preference for female applicants when skills are equal, aiming to create a balanced tech leadership pipeline.
- International Exposure: Working within the AXIAN framework provides opportunities to learn best practices from other leading fintech markets in Africa.
6. Application Protocol: How to Apply
The application for this role closes on February 3, 2026.
- Online Portal: Applications must be submitted through the official recruitment link found on the platform. CLICK HERE TO APPLY
- CV Preparation: Ensure your CV explicitly mentions your experience with KYC/KYB processes, SLA tracking, or customer support software.
- Strictly Professional: Only incomplete applications will be disregarded.
⚠️ A Critical Warning on Employment Scams: Legitimate companies like Mixx by Yas will NEVER ask you to pay a fee for a job application, interview, or training materials. If you receive a request for money, it is a scam. Immediately stop all communication and protect your information.
7. Strategic Advice for Candidates
If you are selected for an interview, be ready to demonstrate your “process-oriented” thinking.
- Case Study: Think of a time you identified a delay in a process and how you fixed it.
- KYC Knowledge: Familiarize yourself with current BOT (Bank of Tanzania) regulations regarding merchant registration and AML (Anti-Money Laundering) requirements.
- SLA Focus: Explain how you prioritize high-priority “system-down” tickets versus routine account queries.
8. Summary Table: At a Glance
| Category | Requirement / Detail |
| Primary Location | Dar es Salaam, Tanzania |
| Minimum Experience | 3 Years |
| Key Metric | 24-Hour KYC Verification SLA |
| Education | Degree in Business, Social Science, or related |
| Parent Company | AXIAN Group |
9. Conclusion: Powering the Merchant Economy
The Merchant Operations Officer at Mixx by Yas is a role for a detail-oriented professional who wants to be at the center of the fintech revolution. In 2026, as the “Super App” ecosystem expands, your work in verifying and supporting merchants will be the foundation upon which millions of daily transactions are built.