Job Opportunity: CALL-CENTRE INTERNS
Location: Arusha, Tanzania
Company: IDEON Business Outsourcing Solutions

IDEON Business Outsourcing Solutions is excited to welcome ambitious, driven, and enthusiastic young professionals to join the team as Call-Centre Interns in Arusha. This internship is a unique opportunity for individuals seeking to build a solid foundation in customer service, call-centre operations, and the demanding environment of credit and debt collections. If you are eager to develop practical skills, grow professionally, and work within a dynamic, fast-paced team, this role offers the perfect platform.

As a Call-Centre Intern, you will gain hands-on experience in managing inbound and outbound calls, focusing specifically on conventional books, hard collections, and late collections. You will be responsible for accurately updating customer information, recording essential details, and preparing reports using Microsoft Office, CRM systems, and specialized collections software. Precision, organization, and consistency will be crucial to your daily performance.

This role requires individuals with exceptional telephone etiquette—people who can communicate clearly, confidently, and professionally. You must demonstrate strong persuasive negotiation skills, remain attentive during calls, and actively listen to customers to understand their concerns. Your ability to balance empathy with firmness will determine your success, especially when handling challenging conversations or resolving disputes.

Interns will regularly engage with customers experiencing payment difficulties. Therefore, the ability to remain calm under pressure, manage stressful situations responsibly, and maintain a respectful tone at all times is essential. IDEON is looking for candidates who are not only resilient but also self-motivated, goal-oriented, and capable of meeting strict deadlines without compromising quality.

To qualify, applicants should hold a Diploma or Degree in a business-related field, preferably with some exposure to customer service or call-centre operations. Proficiency in English and Swahili—both written and spoken—is required, as clarity of communication is the core of this role. Additionally, strong organizational skills, attention to detail, and the ability to work seamlessly within a team will give candidates a competitive advantage.

This internship is ideal for individuals who want to gain real industry experience, sharpen their communication abilities, and grow within the field of business outsourcing and customer relationship management.

Interested and qualified candidates should apply via:
http://besttalentreach.com/app/#/jobs?id=ideonbusinessoutsourcingsolutions@callcentreinterns@9302e0ba-44bb-4844-aba4-1975f2f99cac